RichSmith Management
  • The Ridge at Jonesboro I & II
  • Jonesboro, AR, USA
  • Hourly Rate is based on experience
  • Hourly
  • Full Time

full range of insurance options, flexible spending accounts, 401K, paid holidays, etc.

We are currently hiring for a Lead Maintenance/Service position at one of our apartment communities in Jonesboro, Arkansas.

The Lead Service Technician maintains the day to day operations and assumes responsibility for all on-site service technicians, grounds keepers and maintenance level employees. The Lead Service Technician is responsible for maintaining the physical asset of the property under the direction of the Community Manager. These duties include, but are not limited to, all service requests, pool care, landscaping, grounds care, and preventive maintenance.

RichSmith Management is an equal opportunity employer. All of our full-time positions offer a complete benefit package that includes a full range of insurance options, flexible spending accounts, 401K, paid holidays, etc.


Duties include, but are not limited to:

  • Acts as a role model to the maintenance staff and creates a positive work environment by leading the maintenance staff in delivering and promoting excellent customer service and supporting the resident retention and maintenance goals of the community at all times.
  • Trains, schedules, develop and manage the performance of the maintenance staff to ensure the maintenance goals of the community are being met. Ensures that the maintenance staff complies with company policies and safety standards.
  • Assists the Community Manager to develop the annual operating budget for maintenance categories and manages the maintenance and apartment turnover expenses to ensure that they stay within budget.
  • Performs community maintenance functions as a working supervisor in the areas of electrical, plumbing, heating, cooling systems (in compliance with EPA), painting, and carpentry, masonry, and roofing and fence systems repairs. Performs any and all maintenance tasks required of subordinates as necessary to ensure deadlines are met.
  • Conducts periodic inspections to ensure work quality and identifies the maintenance needs of the community.
  • Develops community preventative maintenance programs and schedules and ensures that the apartment community assets are preserved and in good repair.
  • Schedules work, set priorities, and assigns maintenance responsibilities in order to achieve site maintenance standards for resident satisfaction and efficiency.
  • Manages the apartment turnover processes to ensure an adequate inventory of apartments is available to meet the marketing and leasing efforts of the community. Schedules subcontractors or assists in the apartment turnover process as necessary. Inspects all apartments to ensure they are ready for new resident move-ins.
  • Follows company and community procedures for purchasing and storing maintenance materials and supplies. Develops inventory control systems to ensure cost efficiency and effectiveness in materials on hand. Stays up to date on vendor services, products, and pricing. Sets up and maintains maintenance shop and storage areas that are clean and organized.
  • Adheres to community standards for site appearance and curb appeal. Directs the maintenance staff and participates in maintaining the cleanliness of grounds, building exteriors, curbs, breezeways, and amenities.
  • Monitor the quality of all vendors and contractors and ensure scheduled work is completed on time.
  • Reviews and completes all maintenance forms accurately and in accordance with established community deadlines (i.e. time sheets, turn over cards, on-call logs, site inspection logs, service requests, pool logs, maintenance & cleaning checklists)
  • Ensures that all routine lighting inspections are completed and burnt-out bulbs are being replaced as necessary
  • Participates in mandatory training programs.
  • Must be available to work in an on-call rotation as related to our 24-hour routine maintenance guarantee.


  • EPA Certification
  • CPO Certification (preferred)
  • 3+ years experience in apartment maintenance
  • Must be able to perform tile work, carpentry repairs, and all facets of the apartment make-ready process
  • Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).

Physical Demands:

Must be able to lift objects up to 75lbs.

Must be able to bend, stoop and twist into small areas

Must be able to bend forward when picking up objects from ground, etc.

Must be able to reach overhead for extended period of time due to overhead repair work.

Personal Protective Equipment:

Safety Equipment required while performing certain tasks.

Work Environment:

Exposed to a combination of normal office type environments, and shop environments.

Regularly exposed to dust, odors, oil, fumes and noise.

RichSmith Management
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